A number of strict quality assurance systems are in place to ensure that our work is always of the highest quality and that our clients’ needs are met:

• All of our Associates are native speakers; experienced qualified linguists; and have Criminal Records Bureau clearance. We provide regular briefings and in-house training in order to maintain high standards of accuracy, confidentiality and sensitivity in our work.


• Clients often require us to assist with highly confidential legal and medical cases. We therefore assign our interpreters and translators based on a detailed assessment of the personal and technical requirements of the respective task. We are able to provide Braille, large print, sign language and other culturally specific requirements on request.


• We use the latest industry software to ensure that our work is of the highest quality. We can produce an extensive array of management reports depending on the needs of specific clients.


• All translations undergo strict proof reading and editing procedures before being submitted to the client.


• We operate a 24/7 service. We aim to respond to 80% of routine requests for service within 24 hours. Telephone requests in emergencies are responded to immediately.


• All clients provide us with feedback on each assignment undertaken on their behalf. This is regularly monitored to ensure that we continue to provide the highest quality service.


• We are members of the Institute of Linguists and the Association of Translation Companies.